How We Work
Understand our collaborative process, from discovery through implementation and ongoing support.
Our Process Overview
A structured yet flexible approach that centers community voices and trauma-informed principles at every stage of the design journey.
Discovery
Understanding your mission and community needs
Design
Collaborative creation with community input
Implementation
Building accessible, trauma-informed solutions
Growth
Ongoing support and capacity building
Discovery
Understanding your mission and community needs
Design
Collaborative creation with community input
Implementation
Building accessible, trauma-informed solutions
Growth
Ongoing support and capacity building
Detailed Phase Breakdown
Each phase builds on the previous one, ensuring that community voices remain central throughout the process.
Discovery Phase
Duration: 2-3 weeks
We begin every project by deeply understanding your organization's mission, the communities you serve, and the unique context that shapes your work.
Key Activities
- Stakeholder interviews and listening sessions
- Community needs assessment and asset mapping
- Cultural context research and sensitivity analysis
- Accessibility audit and trauma-informed evaluation
- Technical requirements and systems analysis
Deliverables
- Project strategy and roadmap
- User personas and community profiles
- Accessibility and trauma-informed requirements
- Technical architecture recommendations
- Project timeline and milestone plan
Design Phase
Duration: 4-6 weeks
Collaborative design sessions where your team and community members actively participate in creating solutions that truly meet their needs.
Collaborative Process
- Co-design workshops with community members
- Participatory wireframing and prototyping
- Cultural validation and feedback sessions
- Accessibility testing with diverse users
- Trauma-informed interaction design reviews
Design Outputs
- Interactive prototypes and wireframes
- Trauma-informed design system components
- Accessibility-compliant visual designs
- Content strategy and information architecture
- User testing report and iteration plan
Implementation Phase
Duration: 6-10 weeks
Building your solution with security, accessibility, and trauma-informed principles integrated at the technical level.
Development Standards
- WCAG 2.2 AA accessibility compliance
- Privacy-first data architecture
- Progressive enhancement and performance optimization
- Cross-platform compatibility testing
- Security best practices and data protection
Launch Preparation
- Comprehensive testing and quality assurance
- Team training and documentation
- Gradual deployment and monitoring setup
- Community feedback integration process
- Analytics and success measurement tools
Growth Phase
Duration: Ongoing partnership
Ongoing support that helps your organization build internal capacity while continuing to improve and evolve your digital presence.
Capacity Building
- Team training in trauma-informed digital practices
- Documentation and resource libraries
- Accessibility maintenance workshops
- Community feedback integration strategies
Continuous Improvement
- Performance monitoring and optimization
- Regular accessibility audits and updates
- Feature development and enhancement
- Strategic evolution planning
How We Collaborate
Our remote-first approach ensures meaningful collaboration regardless of geography, with tools and practices designed for inclusivity and accessibility.
Regular Communication
- • Weekly check-ins and progress updates
- • Accessible communication platforms
- • Multiple communication options (video, audio, text)
- • Cultural and timezone sensitivity
Transparent Documentation
- • Shared project documentation
- • Real-time design collaboration tools
- • Progress tracking and milestone visibility
- • Accessible documentation formats
Continuous Feedback
- • Regular community feedback sessions
- • Iterative design and testing cycles
- • Multiple feedback collection methods
- • Trauma-informed feedback processes
Project Timeline Expectations
Every project is unique, but here are typical timelines for different types of engagements.
Communication Design
- • Brand identity and visual systems
- • Marketing materials and campaigns
- • Website redesigns and refreshes
- • Content strategy and messaging
Project Design
- • Digital platforms and web applications
- • User experience and interface design
- • System integration and optimization
- • Trauma-informed platform development
Campaign Design
- • Advocacy and awareness campaigns
- • Social media strategy and assets
- • Event and program promotion
- • Community engagement initiatives
Timeline adjustments are made based on project complexity, community feedback cycles, and organizational capacity.
Discuss Your Project TimelineReady to Get Started?
Every great partnership begins with a conversation. Let's discuss your needs, explore how we can support your mission, and determine if we're the right fit for your organization.